SMS Notifications for Order Issues

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Tourist
9 0 0

Hi All!

New Shopify Seller here. 

I sell personalized products that require customers to send us photos.

I have a customer that opted in for SMS notifications only. I need to a way to contact her (and future customers) about an issue with her photo.

How would I trigger this notification in Shopify?

I asked SMSBump but they were not sure. Said they'd have to get back to me.

Thanks in advance for your help!

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Tourist
9 0 0

I still need help with this. Is there anyone from Shopify that can advise me?

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Tourist
5 1 1

what is sms provider you are using?

when you update an order, you absolutely can trigger a webhook:

https://help.shopify.com/en/manual/orders/notifications/webhooks

when that webhook happens, you can send SMS to the phone number you collected from OptIn.

Hope it helps

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