SSL Pending

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New Member
2 0 0

Hey Guys, ive been waiting 4 days for my SSL Pending to resolve. From what I read it shouldn't take more than 48H.

Not sure how to proceed, its not rocket science really to enter the IP and C-name but maybe ive done it wrong idk.

Support would be appreciated. Thanks:-)

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Trailblazer
216 7 23

Hello @dualdecks 

According to this article, you are able to enable the SSL certificate in your Shopify dashboard. Make sure you've followed all the step.

Or you can learn more about how to fix the “SSL unavailable” issue if SSL unavailable appears on your Shopify admin dashboard

Hope it helps!

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
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Shopify Staff
Shopify Staff
660 71 122

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you. Is it a Shopify bought domain, or a third party domain? 

Can you share the domain URL and I'll have a look at this from our end? Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Hey Cal Thanks! It is a 3rd Party domain.

Here is the URL: www.dualdecks.no

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Shopify Staff
Shopify Staff
660 71 122

Hi again! It looks like there are some AAAA records on that third party domain. Please remove any unnecessary records, and focus on having the correct A and CNAME record for the domain

Let me know how this goes! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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