SSL Pending

PocketAppeal
New Member
1 0 0

Hello,

My site has been SSL pending for a while since activation. We followed the steps listed here updating the IP address, and CNAME with godaddy. Is there any additional support that you can provide?

https://community.shopify.com/c/Technical-Q-A/SSL-pending/td-p/612934

Is there a way to tell which point is causing the issue?

My domain is pocketappeal.com

Thank you,

Robert

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Miles
Shopify Staff
Shopify Staff
465 66 107

Hi, @PocketAppeal!

I'm Miles from the Social Care team at Shopify. Great to see you've attempted to troubleshoot this issue yourself. If the CNAME and A Record is correctly listed on GoDaddy and your domain has been pending for more than 48 hours, there may be another underlying issue.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
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