SSL certificate PENDING

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Hello, I just wanted to comment that I sent an email 48 hours ago saying to technical support that I have clients who cannot access the website in some countries and those who can, upon reaching the cart screen and want to make the payment , the screen that appears is error or not secure, and removes users from the vitreus ignis page. (We have moved our domain to Shopify)

  We contacted our previous domain provider (cdmon) and they have told us that Shopify has to install an SSL security certificate. On the domain configuration screen in Shopify our domain appears as SSL pending.
We really really need to fix this as soon as possible.
Thank you

Ticket # 17766760
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Which domain is it? Do you maybe have a CAA record blocking the certificate from being issued?

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