SSL pending issue_urgent!

New Member
2 0 0

Hi community,

I have SSL pending and people cannot shop, it's affecting the launch of the website very badly, any advice here?

This is the website: http://costasofsweden.com/

Thanks a lot!!

JC

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Shopify Staff
Shopify Staff
949 110 156

Hi, @JC28,

Hank here from Shopify.

When the SSL is pending and has gone outside of the domain propagation period (up to 72 hours), it is usually an issue with the DNS settings.

Is your domain a Shopify purchased one, or was it purchased from a third-party? 

If it is a Shopify domain, within your admin, within (Online Store > Domains > Mange > DNS Settings) and edit the A record if it does not have a value of 23.227.38.65. This should be the only A record value that your domain should have.

Or if your domain is a third-party, you would need to complete these DNS changes on your domain hosting site, but I have the steps located in this guide.

Let me know how you get on, or if you have any additional questions!

All the best,

Hank

Hank | Social Care @ Shopify 
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New Member
2 0 0

Hi Hank,

My domain was transferred from one.com but the host now should be under shopify no?

Thanks!

JC

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Shopify Staff
Shopify Staff
949 110 156

It very much could be, but somethings the old DNS settings may transfer over. 

Can you check the above within your admin and see what A record is showing for you?

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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