SSL pending, namecheap not helping.

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New Member
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Hi there. My SSL is still pending for my store bballdirect.com, and namecheap says the issue is on Shopify's end because Shopify issues its own SSL certificates. It has been 3 days and I even re-initiated the domain connection but nothing yet. Please help, as the checkout is blocked since there is no SSL and people can not buy products yet.

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Shopify Staff
Shopify Staff
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Hey, @PleaseHelp82

 

We have been seeing delays in SSL certificates applying to stores; however, we can typically resolve this issue by reprovisioning the certificates so long as the DNS settings are set up correctly. To help with this, I will need to verify the account so I can review the domain. I've gone ahead and sent you an email titled "Shopify Forum Support" to the email listed on your Forums account. You will need to reply to the email with the requested information to allow me access to the store. 

Peter | Social Care @ Shopify
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