Ted here from Shopify, thanks for posting your query!
Sure thing! When making any DNS changes, it can take 48 hours for those edits to fully update. Who is your domain provider? If you bought the domain from Shopify it should automatically within 48 hours. If you are pointing the domain to Shopify using a third party domain service, then I'd recommend following this third-party domain set up guide.
If you could share your domain with me here I'd be happy to take a closer look at the set up just to make sure everything is in order.
Thanks for letting me know! I can see that your domain isn't pointing to Shopify correctly. Can you log into your domains admin and remove the A record that's pointing to
220.127.116.11 as shown in this screenshot. As well, the CNAME doesn't seem to be pointing to
shops.myshopify.com as shown here. Can you change this info too? Domain.com's customer support here can help too if you would like to share this guide with them.
Please let me know how this goes!
I had my domain working which I have redirecting from 123 reg. But now I am getting an SSL pending error message and can no longer view my website.
Can you check the connection for me please?
I also have a '.com' domain which I want to redirect to my account, could you help advise the best way to do this also please?
Thanks for reaching out and for letting me know. It can take a domain 48 hours to fully adjust to DNS changes. Has it been more than 48 hours since you pointed the domain to Shopify? If so, please let me know and I'll pop an email your way to help authenticate the account and so I can take a closer look.
I had set up A records originally and it had been working for several weeks until I saw the error message today. I have since added a CNAME record to my 123 Reg account today to see if it would make a difference.
Im not the most tech guy so this is all new to me.
Please advise what i can do to get it back up and running.
Sure thing, how is it looking now? Have the SSL certs been issued? If not, I'd recommend double-checking that your DNS information is correctly pointing to Shopify's information as mentioned in this guide. You can check the DNS information using a website such as DNS Checker here but please let me know how you get on!
Thanks for reaching out! It can take up to 48 hours for the domain to fully adjust and for the 'pending' message to disappear. Does the domain appear as 'active' now instead? If not, could you share your domain with me here and I'll take a closer look into this with you?