Hey there, @jmalavek
Bo here from Shopify Support!
When it comes to account issues such as this we’ll need to access your account in order to look into it. You did the right thing in contacting support directly as we’re not able to provide account-specific support via the Shopify Community at this time. I can see that you have gotten a response from our Support Team and this is being escalated to the Accounts Team to investigate. Our email support generally has a 24-hour turnaround and escalations can take 2-3 business days.
If anyone else encounters this issue, please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
All the Best,
Bo
Bo | Social Care @ Shopify
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