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hello , i was finishing my store , setting up apps , buy domain and stuff , and went inactive with no reason , i hope some support member can help me please 

ticket numer: 22628989

Shopify Staff
Shopify Staff
1780 193 535

Hey there, @jmalavek 


Bo here from Shopify Support! 


When it comes to account issues such as this we’ll need to access your account in order to look into it. You did the right thing in contacting support directly as we’re not able to provide account-specific support via the Shopify Community at this time. I can see that you have gotten a response from our Support Team and this is being escalated to the Accounts Team to investigate. Our email support generally has a 24-hour turnaround and escalations can take 2-3 business days.


If anyone else encounters this issue, please visit and log in to your account to create a support request.


All the Best,



Bo | Social Care @ Shopify 
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