Safety Email Address Not Working?

Charles
Excursionist
26 0 6

My company received a scam / phishing email today which looked ot be from shopify security department asking that we click on a link to verify our personal information that our store had been limited.

We realised that it is some kind of scam but when we tried to send the email to safety@shopify.com it does not work, neither does abuse@shopify.com

Can you advise where to forward such email please?

Thanks C

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Alice_S
Shopify Staff
Shopify Staff
62 0 15

Hey, Charles!

My name is Alice and I'm a part of the Guru team here at Shopify!  Thanks so much for reaching out to us on the Forums today!

I've spoken to the Technical Team on this, and they're not having any reports of the email address not functioning, and their testing also worked.

Could you try to resend the email to safety@shopify.com once more, and if this doesn't work, could you please let me know so I can get you to send us on some more details about the error or bounceback message you're receiving!

Looking forward to hearing back from you so we can see what may be going on with this!

Alice S | Shopify Guru

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Sedef
New Member
12 0 0

Please help, i keep receiving these scam emails and they make me scared every time i see them. Your safety email address  is not working, i tried forward these emails many times but they kept bouncing back to me. i am so tired of not reaching anybody from the shopify team. this is my second attempt. 

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