Sales not showing up

carpcontrol
New Member
2 0 0

Hi,

 

I had my first sale today from someone that has told me they have paid but the sales are not showing up on my orders. Was wondering how I could fix this issue.

 

Thanks

Will Aldridge

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Karlie
Shopify Staff
Shopify Staff
656 54 120

Hello, @carpcontrol!

 

Karlie here from the Shopify Guru Team! Can you tell me some more details about your customer's order? Did they put the order through online? What payment gateway did the customer use to put their order through with? Can you tell me what your .myshopify.com URL is so that I can take a look at your orders for you? You should see any orders put through customers come into your Shopify Admin> Orders section. 

 

 

Karlie | Social Care @ Shopify 
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carpcontrol
New Member
2 0 0

Hi Karlie,

 

They told me they payed with their card and my shopify domain is carpcontrol.co.uk

 

Thanks

Will Aldridge

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Karlie
Shopify Staff
Shopify Staff
656 54 120

Hi, @carpcontrol!

 

If you're not seeing the order show up in your Shopify Admin> Orders section then the order has not been placed. If the customer is saying that they had put through the order, then you can ask to see the statement on their credit card (while having them hide any sensitive information) to see if the transaction has gone through. You can also check your Shopify Admin> Orders> Abandoned Checkout section to see if the customer may have not completed the checkout process all the way through to the end. 

 

I would recommend making sure that your payment gateways are set up correctly so that customers can process their credit card payments. You can use our guide to make sure that your payment gateway is set up accordingly. You can see your payment gateway settings by going into your Shopify Admin> Settings> Payment Providers section. 

Karlie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Brionapoellnitz
New Member
2 0 0

I’m having this same problem. The order did not show up in my store but a customer told me she ordered. So I had my notifications sent to me email and her order was there! But when I clicked on view order it says it can’t be retrieved. Why can’t I retrieve orders sent to my email? Why wasn’t the sale on my dashboard?

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Wilker-Ecommers
New Member
1 0 0

the same thing happened to me 2x , I don’t know exactly what it is, i checked everything and nothing. Im using PayPal gateway.

Does anybody have a solution for this?

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