I launch new products each Wednesday. Some items are hard to find and many people are trying to purchase at the same time. Twice now, an item has sold, and then immediately sold again! I only had one, my quantities were set to “1”,and I do not allow items to sell if out of stock. Ironically, the second time this happened, the same person was involved. Both times she scored a hard to find item, leaving someone else somehow able to complete check out only to later be disappointed. Something very strange is happening. I suspect someone is purchasing my items using BOTS, and it is somehow corrupting the system. I have banned the use of BOTS, but I can’t control what people do. This can’t continue. Twice I have had very upset shoppers both of whom I had to appease with store credit. Does anyone have any insight?
Hello Mimishell ,
You need to un-tick the checkbox in back-end to avoid this. check the screenshot/image.
Hello @Mimishell ,
Though configuration should have handled if its resulting in out of items still sold out then refer to this link :
If you have some development skills it has some simple code that should be applied.
Thank you very much for your prompt response. I understand, that is very bad, this generates many problems. I also have a third-party payment gateway (Openpay). The shopify team should fix this as soon as possible.
We currently get this error so many times in our shop. As we launch new collection at a specific date and time every Sunday. We have many orders appears at the very same time.
We got oversells each time. We now know it's because of our offsite gateway: Payplug.
Any update to fix this problem please?