We are getting daily emails via our contact form that are from scammers insisting that we charged them even though they didn't buy a product on our site, or that they purchased something from our site but never received it and now they want their money back. They usually include some threat about reporting us to the BBB or calling the authorities. These accusations are untrue and we're ignoring them. Unfortunately, because we want to do our due diligence, we're researching each one to make sure they aren't paying customers and they haven't been charged. It's a complete waste of time.
Our contact form has a CAPTCHA security check point, but these aren't bots, they're real people sending these notes via our site.
Any advice? Thanks much!
This is Max from the Shopify Team.
Sorry to hear that you're struggling with these spam messages.
That does sounds tedious. I would suggest a few things in this case. Are you able to review the customer email address and name to make sure that the claims are not valid? Please avoid opening any links contained or entering in any details about your shop or personal information, in case this is a phishing email.
Thanks for the suggestions. These are definitely spam and not past customers. I think following up with our email provider is a good idea. I'll do that. I'll also pass your other suggestions along to the other folks who open company emails. We will let you know what happens! Fingers crossed we don't have to waste so much valuable time on this in the future!
Best to you :)
Thanks for the update!
Let us know if you have any luck with those approaches and I hope you're able to find a solution without too much tedious work attached.
Thanks so much for posting about your fraud experience. I received three just like this today through my webform. I contacted each of them as they listed phone numbers and after I spoke with the third person, I realized this was all a scam.
They all claimed that there was a charge on their card from my shopify company, but didn't know about my company. Two of them mentioned how much they needed the money and two mentioned it was charged from their paypal account and one from their cash app (which doesn't make sense).
I wanted to add my experience here in case others run into this scam. Be careful out there.
We just received this email today:
"I have a transaction from your company on my bank account and I didn't order anything from you. I was wondering if you could tell me who ordered it and what exactly it is that was ordered?"
I have a transaction from your company on my bank account and I didn't order anything from you. I was wondering if you could tell me who ordered it and what exactly it is that was ordered?
We respnded requesting more information: Date of charge, amount of charge and a screenshot from the bank....I will update as soon as we hear back...