Search bar isn't finding product

WitchyWoman
New Member
2 0 0

The strangest thing suddenly occurred; one product, at least only one that I'm aware of, is not appearing when using the site's search bar. The product is marked available and can be found on various collection pages. However, when it's searched for in the site's search bar, the product does not appear. Instead, only the products that mention the missing-search product are shown.

Website: OldWorldWitchcraft.com

Product: https://oldworldwitchcraft.com/products/song-of-the-siren-ritual-blend-obtain-love-and-attention-fro...

Search results: https://oldworldwitchcraft.com/search?type=product&q=siren* , https://oldworldwitchcraft.com/search?type=product&q=song+of+the+siren*

 

I have done the following to troubleshoot the issue:

Deactivate product - save - reactivate product - save

Remove from online store - save - add to online store - save

 

Any advice?

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JoesIdeas
Shopify Expert
1324 118 343

I tested another Shopify site using the same query parameters (just swapped out the keywords to match the other product) and the results came as expected. There 

If you're using an app for search, I would contact the app developers.

If your search is built into the theme, I would contact the theme developers.

In both cases they'll know the algorithm they're using and can probably solve this pretty quickly.

One other thing to try, if you're using an app and there's an "index" feature in the app settings, try running that. It's possible that the product is not in the search index.

Founder of Speed Boostr (Shopify optimization experts, theme customization, custom app development).
Creator of Shopify Analyzer (first performance analysis tool for Shopify sites, free for the Shopify community).
Creator of Order Automator (auto tag orders and customers + auto fulfillment + more automations).
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