Contact Support for next steps on this standard review. This hold does not prevent your customers from checking out."
This is the second time in 3 months that you have done this. WHAT IS THE PROBLEM WITH OUR ACCOUNT THAT YOU ARE REPEATEDLY HOLDING OUR FUNDS FOR SEEMINGLY NO REASON?!
This is Lana from Shopify. I understand that this is a very frustrating situation, so I wanted to help guide you and get to the bottom of this as soon as possible.
You mentioned that this is the second time that such a hold has been put on your account - during the first time, how did you get this resolved? Were you by chance asked to submit some documents? If so, did your documents go through with no issues, or were you notified and told that additional info was needed?
In the case that you were not asked for documents, were you contacted by our team at all regarding your Shopify Payments account? Please do double check your emails as well as your spam/junk folders, as that is where our correspondence can sometimes end up.
If you find that there were no emails sent regarding your account, then your next step would be to please reach out to our support line here. The reason that I have to redirect you to that support link is because I am currently unable to look into your account information via the Shopify Community.
I appreciate your patience in all this, if you have any questions at all please do not hesitate to reply to me here.