Secure connection? The other support forums?

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Shopify Partner
74 0 0

Hello there,

Wondered if anyone could help with a couple of things...

When I logged onto the admin area of both my Shopify stores in Firefox I get a 'The Connection Is Untrusted' message come up. See attached.

I was last logged on a couple of days ago and all was fine. Is this a problme at my end?

Also, I've not visited the http://support.myshopify.com/ site for some time - when I visited today, I don't seem to be able to see anyone elses content when I click 'Public Discussions' - just any messages I posted.

Had I missed something? Is this now the forum for public discussion?

Thanks,

Simon

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Shopify Partner
74 0 0

I think I've answered my own question...

I called Shopify and it seems that I was trying to log in with:

mydomain.com/admin

whereas I should use

mydomain.myshopify.com/admin

Also, I gather the 'other' forums are now private, and this the place for public discussion.

Simon

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Shopify Staff
Shopify Staff
5826 0 276

Hi Simon,

Actually we did change something on our end, and we will fix that. It used to be that when you added /admin to the store front URL you would automatically be redirected to the right https://storename.myshopify.com/admin URL. We will definitely bring this redirect back. It's annoying as hell to have to use the right URL...

~ Caroline

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
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Shopify Staff
Shopify Staff
5826 0 276

Regarding Tender... we were regularly receiving feedback from shop owners who were (rightly) annoyed to find their support tickets indexed by Google. Google was indexing public tickets, which is usually a great thing for everyone but the shop-owner concerned... We have taken drastic measures to prevent this from happening again, by making all tickets private... 

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
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