Selling Sex Toys Shopify & Merchant Processing

Romemp2018
Tourist
4 0 3

I have set up a store selling sex toys, condoms, and lingerie; we do not sell any pornographic materials.

 

I was forced to use an outside merchant processing gateway to process our credit card orders since Shopify has a policy of not allowing these product to be sold through their credit card processing system.

 

I wish that Shopify would review and revise this policy as now Amazon, Walmart, Walgreens, CVS and many other chains sell these very same products on their websites with no hesitation.

 

It is very unfair that we have to bear additional costs of using outside processors for an outdated policy.  

Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @Romemp2018!

 

My name is Rae and I work for Shopify. 

 

Thank you for sharing this feedback with us. I understand your disappointment with not being able to use Shopify Payments to sell your products, and the frustration caused by the fees associated with using a third party gateway instead. 

 

There are some products that our gateway isn’t able to support at the moment, but we are always looking to expand our gateway eligibility. With this in mind, I would really like to pass your suggestions over to our teams so that they are aware of how this is impacting your business. Our teams look over all the comments and suggestions we receive as they work to build and improve our platform, so hopefully they can consider expanding the types of products supported by Shopify Payments soon.  

 

If these products are able to be sold on Shopify Payments in the future, we will share this news on our changelog and also on our Announcements page to keep our merchants informed. 

 

Thank you again for sharing this feedback. Any suggestions or insight we receive is always helpful, so we really appreciate you taking the time to share your thoughts. 

 

If you have any questions or concerns, please let me know and I’ll be glad to help further.

Rae | Social Care @ Shopify 
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Oceanbeat
New Member
1 0 0

Hi Rae,

 

have your policy changed? I'm based in Canada and I've seen a few shops selling sex toys popping up using express check out "Shop Pay" which I understand to enable is mandatory to use Shopify Payments.

 

One example here: https://shopnox.com/

 

thanks for clarifying!!!

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @Oceanbeat!

 

Thank you for reaching out and following up on this thread. 

 

The eligibility for using Shopify Payments depends on the region where the business using this gateway is based, as well as the specific product being sold by the business. That said, the Terms of Service for using Shopify Payments differs between each region where the gateway is available. You can view all the different Terms of Service policies here, the US Terms of Service here, or the Canadian Terms of Service here. 

 

When using Shopify Payments, it's important to ensure that your specific products are in line with the Shopify Payments Terms of Service in the region where your business is based. If your products don't meet the terms and guidelines for using Shopify Payments, then we recommend looking into using a third party gateway for your business instead. 

 

Please let me know if you have any further questions about this, or if there's anything else I can assist with. I'm happy to help out! 

Rae | Social Care @ Shopify 
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kitcheniche
New Member
1 0 0

Hi, and thank you for bringing this subject up. I too would like to sell these products but I'm currently only selling lingerie. Has there been an update since this dialogue? I notice there are sex toys on Aliexpress which is what I'm currently using, but I haven't put them in my store yet. Curious to know what the protocol is, since I'm just getting started. 

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @kitcheniche

 

Thanks for jumping in with this question. Congratulations on starting your new business, and welcome to Shopify! 

 

Are you thinking of using Shopify Payments to sell these products? If so, I recommend checking out the Shopify Payments Terms of Service for your location to confirm if these products are able to be sold on the gateway. These policies differ based on the location of the business in question, so it's important to check the Terms of Service that relates to your location. You can find all of these documents here

 

You may also wish to use a third-party payment gateway on your site instead. We have more details on this here. If you'd like to investigate this option further, I recommend using this link to find the country where your business is based, and the available payment gateway options will be displayed. 

 

I hope this helps! If you need any additional clarity on this, please let me know. 

Rae | Social Care @ Shopify 
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adamdenver
New Member
1 0 0

Hi Romemp2018

May I ask what prosecuting gateway are you using, thanks

Adam

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Veronica14
New Member
2 0 0

Hi Rae, I've had a shopify account for four years and I've been using Moneris as my payment gateway for my shop in Canada. I want to switch to shopify payments because I'm tired of paying two fees every time I process a credit card.

 

I know stripe changed their terms of service and is now allowing Canadian retailers to sell sex toys (I have an account approved with them directly), so I assumed shopify payments would now as well since the payments are processed through stripe in Canada. I've been reaching out to the risk assessment team with no luck. They just keep telling me that sex toys are in violation of the terms of service, but there's nothing in the Canadian terms of service that mention sex toys or bondage products being forbidden - the only things that are mentioned are sexual services like escorts. Can you help clarify why the shopify payments team is applying restrictions that aren't listed in your terms of service?

 

It seems to me like the US restrictions (Adult content and services: Pornography and other obscene materials (including literature, imagery and other media) depicting nudity or explicitly sexual acts; sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features; sexually oriented items (e.g., adult toys); adult video stores and sexually oriented massage parlors; gentleman’s clubs, topless bars, and strip clubs; sexually oriented dating service) are being mistakenly applied to a Canadian business (Adult content and services: Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per-view, adult live chat features). 

 

Thank you. 

 

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Rae
Shopify Staff
Shopify Staff
726 39 225

Hi, @Veronica14

I appreciate you reaching out with these details, and I'm glad to hear that you've already been in contact with our team about this.

In order to get further clarity on this situation, I recommend following up with our team directly via email in your existing ticket number. This team is fully equipped to assist you, so they're your best point of contact for these additional questions. 

Thanks! 

Rae | Social Care @ Shopify 
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bookofenoch1
New Member
1 0 0

Hi Rae,

I've look at the UK Terms. Specifically:

Adult content and servicesPornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per-view, adult live chat features

Am I right in thinking that this doesn't cover sex toys?

Am I clear to sell sex toys using UK Shopify Payments gateway?

Thanks in advance.

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