Send missig item

[Peder]

Hi, I have the following use case:

1) We have sold two items to a customer, but by accident only one item was shipped. Now we need to ship the missing item. If I create a new order 2 items will be deducted from inventory (the original that wasn´t shipped and the new order). How do I make sure the customer gets the missing item without me deducting two items from inventory?

[LexiLou]

Hi There,

Did you work this out? QWe have the same issue, we shipped 1 of 2 items by mistake and need to send the missing item.

Thanks

Lucy