Send missig item

Peder
New Member
2 0 1

Hi, I have the following use case:

 

1) We have sold two items to a customer, but by accident only one item was shipped. Now we need to ship the missing item. If I create a new order 2 items will be deducted from inventory (the original that wasn´t shipped and the new order). How do I make sure the customer gets the missing item without me deducting two items from inventory?

 

 

 

LexiLou
New Member
1 0 0

Hi There,

Did you work this out? QWe have the same issue, we shipped 1 of 2 items by mistake and need to send the missing item.

Thanks

Lucy

 

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