Send tracking number to customer via aliexpress or manually

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New Member
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Hi,

 

I made a mistake. Some days ago a customer has order a product, and this product was shipped. But I hadn't noticed and I'de make another order manually via Aliexpress and no longer through Oberlo. I cancelled the previous order made by customer manually in Alixpress. But now I have this situation:

 

1- in Oberlo I don't have the new order in my list(but I make a new order), but just the old one

2- When I try to sync the data and orders from Aliexpress to Oberlo, it shows me a error message

"Data sync completed with warnings. Matching order not found"

 

Now I need the tracking number of this new order. How I can sync everything(also in Oberlo) and send the right message with tracking number to the customer?

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New Member
11 0 0

So for now I used this trick. I put the tracking number of the new order to the old order. I think there is no problem. And sent the mail with tracking number to the costumer

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