Now, I already have the opposite setup, my customers send an email to "firstname.lastname@example.org" and with a forwarding rule on G Suite I do get my tickets created on Zendesk no problem. But when it comes to replying to these tickets, the emails come from "email@example.com".
But when it comes to changing the CNAME records part, it provides the following fields to fill up "Type, Name, Destination, and TTL" (screenshot: https://prnt.sc/tgoo5m ), which I don't see in my DNS Settings page for adding a new Custom CNAME record on Shopify, all I get is "Name and Points to" (screenshot: https://prnt.sc/tgoneu ).
Can anyone help on how should I format these to work on a Shopify domain? or a more simple request, what should I do? Thanks in advance.