Shipping Confirmation email Not Being Sent

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Tourist
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we have some items that are fulfilled by a third party (OGO). Once they have sent out the order, the order status in Shopify changes to fulfilled but customers are not receiving the email with tracking number etc.

In the setting it says that this email is sent automatically to the customer when their order is fulfilled (if you select this option) but I can't see where I'm supposed to select the option.

Can anybody point me in the right direction?

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Tourist
5 1 0

I've contacted OGO in case this is something they need to trigger on their end but I'd still like to know from somebody why this isn't working.

Can anybody offer any guidance?

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Success.

Tourist
5 1 0

After scouring OGO's website, I found that sending a confirmation email to the customer with tracking info etc is something they are working on and will be available soon

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