Shipping Policy

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Tourist
4 0 10

Is there a shipping policy template for Shopify?  It keeps sending me to the policy template page but there is NO shipping policy template there. Thanks

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Shopify Expert
365 6 79

Hey LLP,

 

There's definitely a spot in the 'legal' settings of your admin to add a Shipping Policy, but it doesn't have a 'generate policy' button, since the shipping rates and times for all stores are unique (especially if you're using something like Canada Post or UPS, for carrier calculated rates). 

 

I would do something like this for the shipping policy:

 

<blurb about your supported shipping zones, ie. countries you ship to>

<blurb about any free shipping options, ie. "free shipping on all Canadian orders over $50.">

<outline the different prices + estimated shipping times based on supported shipping zones>

<blurb about duties respective to given countries that customers may need to pay in addition>

<blurb that explains that shipping times are calculated once the order has been fulfilled, NOT once the order has been placed>

<any questions or inquiries, please contact support@yourstore.com>

 

Something like that would probably do the trick! :)

 

Hope this helps,

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Shopify Staff
Shopify Staff
575 18 80

Hi, @llp0225 

 

This is Max from the Shopify Team.


Shipping polcies vary so much depending on how you source and send orders to customers! If you need some examples of Shipping policies, I'd suggest checking out this post by Oberlo. Then you might also find this help doc useful- Add custom pages to display information

Creating an FAQ page is something I'd suggest. This could be more geared toward Shipping FAQs, if you'd like. Check out this article -The Benefits of an FAQ Page (And How to Do It Right) for some tips!

You might also want to consider reading up on our Shipping section of the blog for some tips and resources!

 

Cheers,

Max

Max | Social Care @ Shopify
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New Member
9 0 0

Do you have FAQs yet friend? help me where do we have that one, sorry English is my second language! 

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New Member
9 0 0

Hi guy, please help me how to erase a "help center" It has two. Help Center.JPG

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Tourist
57 0 2

You'll have to come up with your own shipping policy

A 1 second decrease in load speed can increase conversions by 1% – 7%. Get your store optimized by a Shopify expert
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I believe it can be done from the theme. You need to share or dm your URL so that people can check the page and find a solution.

ConnectPOS - Shopify POS app for PC, Android, iOS, omnichannel retail, inventory control.
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Explorer
60 3 10

I often just look at what competitors are doing grab one and modify it. Or literally just do a google "shipping policy template" and pick one. 

If you have budget for a lawyer, always a good idea to get them to give you some recs on what you should do. 

Couple of things I've found with shipping policies - sometimes Google Merchant Centre manual reviewers will miss it if you only use the text field checkout settings. Personally I prefer to create a more prominent /pages/shipping-info or something as it can actually be a valuable page to help conversions and build retargeting off of.

Full time Shopify SEO "expert" ? across a few S+ stores. Sometimes I freelance.
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