Shipping by weight not working at checkout

Excursionist
33 1 7

Hi,

I was wondering if anyone could help me.

I have 1 shipping profile and different weights in each of them as the price depends on the weight of the order. 

All my products have weights assigned to them for this reason. 

To give a basic example of my rates

0-100g is £1.30

101g-200g is £2.00

201g+ is £2.95

When I add an item to my basket that is over 201g it only gives the 0-100g price (£1.30) not the price for items weighing above 201g.

Not sure what I am doing wrong.

Thank you

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Shopify Staff
Shopify Staff
339 35 59

Hi, @Amels !

I'd be happy to look into this with you. If you're comfortable with it, I'll need you to provide with some information so we can troubleshoot this together. I'll need a link to the online store as well as a few screenshots showing the following:

  • The checkout page showing the shipping rate being served
  • The product page in your admin showing the weight of the product
  • The shipping rates in your admin

Hope to hear from you soon so we can look into this!

Oliver | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Excursionist
33 1 7

Hi @Oliver 

Thank you for the response please find screenshots and links below.

https://www.pastelnailsupplies.com/

Screenshot 2020-12-01 at 21.24.32.pngScreenshot 2020-12-01 at 21.23.52.pngScreenshot 2020-12-01 at 21.23.20.png

Thank you,

 

Amels

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Excursionist
33 1 7

@Oliver hi any update?

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Shopify Staff
Shopify Staff
339 35 59

Hi, @Amels !

Thank you so much for providing me with these screenshots. I see exactly what you mean, although I'm actually getting some different shipping rates when trying to recreate the issue. It looks like you may have made some changes to your shipping rates after speaking with Victor in another thread. After seeing the weight of the product I'm getting the following shipping rates:

  • Royal Mail 2nd Class £2.95
  • Royal Mail 1st Class £3.58

Since I don't see those rates in the original screenshots, is this now correct or are we still seeing discrepancies? 

Warm regards!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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