I've had multiple customers contact me days after items have shipped asking me when they will receive shipment notification emails with tracking info. I am firmly convinced my customers are NOT receiving shipping confirmation emails when I ship/fulfill items.
What am I missing? I thought that when I printed a shipping label this acted as fulfillment of the order and immediately dispatched a shipping confirmation email to the customer with tracking info. That's NOT happening, how can I fix this?
I was experiencing the same problem. I am usinig Oberlo to ship products so I have 2 solutions:
1. In Shopify, click on the Order # and find the section that says "Fulfillments" in the order history/timeline. Click the "More" dropdown at the bottom right-hand side and click "Edit Tracking." The checkbox for "Send notification email to customer" should be selected. Click Save (click it even if the checkbox was already selected). That should trigger the email and you should see the confirmation in the order history.
2. If you're using Oberlo, go to "Settings" and click "Shop Settings" under Connected Shops. Scroll to the bottom and select the checkbox for Notify customers about the order fulfillment and click Save!
I hope this helps!
Is the order confirmation email being sent? Shopify sends the order confirmation email once the order is shipped.
But, the "Order out for delivery" and "Shipment delivered" notifications will only be sent out when you fulfill orders that have tracking information from USPS, UPS, FedEx, and Canada Post.
For other carriers, you will have to use an app like Shipment Tracking & Notify app, which will help you send tracking notifications to your customers. The app also allows you to have an integrated tracking lookup page, from where your customers can track their orders.