Shipsurance asking for money back

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Tourist
5 0 1

Hi

So basically, I filed a claim a while ago for a package I shipped out internationally and never arrived. Shipsurance issued the money ($200~) and I refunded my customer. I got an email from Shipsurance few days ago asking for the money because the package was delivered months later. My customer isn't reply to my email, but I don't blame her honestly.

And now I don't know what to reply to Shipsurance? Do I have to send them back the money?

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