Shop has gone inactive

Solved
IanFernandez
New Member
2 0 0

So I finally bought the domain for my store but now it says the shop is inactive. Anyway I can fix this? Kind of panicking hoped to launch this weekend.

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Ted
Shopify Staff
Shopify Staff
1206 106 128

This is an accepted solution.

Hi @IanFernandez,

Ted here from Shopify, thanks for posting your query! 

What you've described here is account specific which we're unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you. 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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IanFernandez
New Member
2 0 0
Click to expand...
When i click the link it just ask me to select my store except my store doesnt show up. Any ideas?
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Ted
Shopify Staff
Shopify Staff
1206 106 128

Hi @IanFernandez,

Thanks for letting me know. It sounds as though it could be the browser you are using. Could you please clear the cache on your browser as mentioned in this guide or use a different browser/device and try again? If you still can't see the store's after you log in, please log out as shown below and access our support (here) as a guest instead as mentioned shown in this video

 

18-55-f05jr-ku4zmz

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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