Shop is unavailable error

New Member
1 0 0

After I put my credit card details and selected a plan my shop directly got shut down or something I can't access it, it says the shop is unavailable. I just started the 14day free trial and I don't know what I did wrong anybody got this error and how Can I fix it.


shop is


Shopify Staff
Shopify Staff
917 78 102

Hi @zonapoke,

Ted here from Shopify, thanks for reaching out to us!

If your store was closed after you chose a plan, then it sounds as though your store might be under review with our Risk support. Reviews like these are standard for all new accounts just so we can verify everything for security and fraud prevention reasons. Our reviews can take a few business days to complete and we wouldn't be able to speed up the review, however, I will email you privately now to help authenticate the account and look into your query further. Please keep an eye out for my email.

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,


Ted | Social Care @ Shopify
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