As soon as I purchased a plan my shop became unavailable. I became worried thinking I had been scammed as it happened as soon a I placed my Cc details in. But looks like it is a common problem.
I have emailed support but had no response.
Can someone help please, need it sorted ASAP.
My ticket number is 19210247
Hi everybody, it is just now by reading about this problem that I see I am not the only one!
Same for me: book shop 3 weeks old, 45 euro turnover, shop down, no reason given, support makes a lot of blabla blabla but no solution, now the “case” is with “risk operations team” (as if I am sort of criminal), promised to get back in 72 hours, i asked to call me back, no reaction......pfff very disappointing and from what I read in this forum : for small entrepreneurs Shopify is the REAL RISK! Will look now for alternatives with hopefully more integrity....
Shopify plays with your valuable time, your business, your reputation and now I read even with your money, by “holding” ir back for 120 (!!!!???) days.... they found a cash cow!
And here my reply to the mail I received from a “risk analyst” concerning cancelation of my account. I believe you all should know:
After reviewing your information and website pravda-publishing.myshopify.com, we have determined that you are in violation of Section 15.6 of the Shopify Terms of Service and we are therefore unable to support your business and the account has been closed.
© Shopify, 150 Elgin Street, Ottawa ON, K2P 1L4
due to the sensitive nature of account-related queries, you should contact our live support team, who can authenticate you as the business owner, and provide insight into the status of your account and it's review.
Same here it’s not fair that we have to go through this to create an online store I was in the process of purchasing a store plan an suddenly it says store unlivable I hope they get this issue resolved soon it’s holding me back..:(
Dear "Cal", of course this is "sensitive" information, for you it is, for Shopify it is, but not for me, I have nothing to hide and people must now what for scam this is for little entrepreneurs! As I can see out of all the discussions here Shopify or it's AI (?) is the problem and NOBODY at Shopify is taking any responsibility at all....so that s it
HEY. MY STORE IS UNAVAILABLE. WHAT IS THE REASON?
EARLIER I HAVE HANDLED A SIMILAR PROBLEM, BUT SO I DIDN'T WAIT AN ANSWER TO MY QUESTION, AT LEAST 3 WEEKS PASSED. I CREATED A NEW STORE, FILLED IT WITH GOODS, WASTE MY TIME AND STRENGTH. AND HERE AGAIN, MY STORE HAS BEEN BLOCKED.
THE PROBLEM HAPPENED AFTER I LINKED MY CARD AND PRESSED THE "START PLAN" BUTTON.
MY NAME DMITRII Barkhalenko
store name -cos-style-store.myshopify.com