Hello, we created a new account with Shopify but didn't start using the Trial. We would like to use the Tee Shirt Shopify Trial store but we cannot access the store we setup because it says the trial has ended. How can we reactivate our account so that we can start the free trial? Thank you in advance for your help.
Hey there, @GlenKeen
Bo here from Shopify Support!
When it comes to account issues such as trial extensions it is best to reach out to Shopify Support directly as we do need to authenticate you as the owner of the account in order to take a look at your account. I will be reaching out to you directly via email to authenticate you as the owner of the account. I will need you to respond to my email so that I can look into this for you.
In the future, to reach out to our support team please do visit the Help Centre. When on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead.
In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or to log out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.
As this is your first post in the Shopify Community I would like to welcome you! Welcome! I would recommend reading our guide on getting support from the Shopify Community here so you are best equipped when looking for support through these forum boards. Before you launch your store I would recommend reading my Buyer Trust 101 guide before launching to make sure that you are not missing anything before bringing customers to your store. We also have this essential launch checklist which is super useful.
All the Best,
Hey there, @GlenKeen ! You will be able to contact us via chat still - just as shown in this video that I have just made. We do not have an open email address, all email queries must be sent through the contact page. I am more than happy to help you with any query that you have right here in this thread.
I have reached out to you via email directly, please do respond.
All the Best,