My shopify admin stopped loading earlier today and I can't access it. All I get are a bunch of huge icons and a button that says 'skip to content' but does nothing when clicked. I am unable to access the support chat, either. Apparently, you can't access the chat without loading your shopify admin, and if your shopify admin won't load, you can't access support.
If I right-click on the screen while viewing my non-loading admin page, click 'Inspect' and then Console, I see nine error messages that say 'Failed to load resource: net::ERR_SSL_PROTOCOL_ERROR' and after each one there is reference to a specific .css or .js file. If I click on two of the file urls, I get a notification from my anti-virus software that says the page is blocked because it has been reported as malicious. I don't know if those notifications have anything to do with my admin not loading, though.
I have e-mailed support earlier today but haven't heard from them yet. So I was wondering if anyone else has run into something like this before? It's been 10 hours already and I am getting anxious.
Edit: Thread title changed from Shopify Admin won't load — Antivirus software blocking it? -> Shopify Admin won't load on PC or laptop
Now I can see that there is a notification on Shopify Status regarding problems with some stores. I visited earlier today and there wasn't anything. So I subscribed to text message updates in case it was a problem affecting others as well. However, I haven't received any status updates, although I received a confimation that I am subscribed to status updates. So I wasn't aware they had added notifications.
Edit: I can access the admin panel on my tablet that doesn't have antivirus software. So I am thinking maybe this is an issue with my antivirus software blocking some files or scripts it thinks are suspicious. If that is the case, is my antivirus software blocking stuff without any reason? Should I try and allow loading the blocked files if I can?
Hi Evangelia, thank you for posting about your experience. This confirms the problem is not just on my computer.
I was able to briefly load the admin panel late yesterday night on my laptop, but when I tried again this morning, my admin panel is not accessible.
I tried with my mobile phone also, and it seems to load fine. I do have antivirus software on my phone also, so the problem is apparently not caused by antivirus software protection, but is related to PCs, since the admin panel loads on mobile devices
We still cannot enter our admin. It is still the same situation since yestrday morning (cyprus time). And we have tried from pc in the office and laptop as well bjt nothing.
I have sent email to support. I hope they will get back to us soon. In case i will receive any news i will let you know as well. :)
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