Shopify Amazon channel and Avalara

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We recently started selling on Amazon and linked it with Shopify through the Shopify channel.  The products' quantity syncs to Amazon and the orders shows up in Shopify when the order is placed in Amazon.  The issue we see is when we check Avalara, the order does not show up in Avalara.  We are on a Shopify Plus account.  Is anyone using the Avalara AvaTax app made by Shopify to import orders into Avalara? If you are, are you guys seeing this issue or is it something that we are missing?  Thanks.