Shopify Billing Refund

New Member
2 0 0

I was recently testing the Shopify 14-day free trial. After my trial ended I did not use my account again but was unaware that I was supposed to close my store. Can I please get some help with this issue as I will not be using the account anymore and need my money back.

Shopify Staff
Shopify Staff
97 13 12

Hi @MiPicnic!

Can I ask what made you decide to close your store? In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, and the steps are as follows:  

  • From your Shopify admin, click Settings, and then click Plan and permissions or Account
  •  In the Store status section, click Sell or close store.
  • Click Close store.
  • Enter your password to continue.
  • Select a reason from the drop-down menu and then click Close store.
  • To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears. 

If you choose to re-open your store within 30 days of closing it, then Shopify guarantees that all of your store's data and configuration information will be preserved. Shopify can't guarantee that any data will be preserved more than 30 days after closing your store. 

If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

Another option you may consider is Pausing your store - you can choose to fully pause your store for up to 12 weeks free of charge, after which you will be automatically transferred to our pause and build plan for a cost of $9 monthly. You can read full details of our pause plans here.

If you are hoping to receive a refund of your subscription fees, your store will firstly have to be fully closed (not paused or frozen). You can then reach out to our support team here via our support portal, and request a refund here. 

I hope this helps! Thanks, Ivy. 

Ivy | Social Care @ Shopify 
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