Shopify Buy Button Doesn't Reliably Load Without Refresh?

New Member
3 0 0

I'm embedding Shopify Buy Buttons on my site. Sometimes they load on the first time loading a page, but most times I have to refresh a product page to actually see the Shopify button. Any help is so appreciated!

Here's a couple product pages that incosistently load the "Add to Cart" button:

https://hippiechemist.me/products/hippie-butter

https://hippiechemist.me/products/cacao-vanilla-body-butter-4oz-moisturizes-soothes-skin-irritation-...

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Shopify Staff
Shopify Staff
207 0 16

Hello, Brandon here from the Shopify Guru Team :)

I took a look at the example pages you gave me and through multiple times of loading them the Add to Cart button came up each time. Have you tried loading these pages in different browsers or on different devices? Is the issue still occurring for you then? If it is, you can always take a video of the issue as it happens and we can take a look at the issue further. I would also reach out to your web host as the button isn't loading from Shopify, it loads from the code snippet on that you put into your page, so there might be some issue happening on your hosts end as well.

Hope that helps :)

You can always reach out to us on phone/email/chat as well!

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New Member
3 0 0

Hey Brandon :) Thanks for your quick response here. 

Yes! I have tried loading on multiple browsers (Chrome, Firefox and Safari) as well as mutiple devices. It almost always takes a refresh to load the Shopify Buy Button. I'm concerned becuase if the Shopify Buy Button doesn't appear on first load, visitors won't be able to make purchases with ease. 

I recorded a video of the issue. Here's a link to view it: https://drive.google.com/a/madelinegabor.com/file/d/0B-WwK98n50EGMDdNVWZHN0YtaE0/view?usp=sharing

I so appreciate the troubleshooting support! 

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New Member
1 0 2

Disabling Ajax loading in style editor fixed this issue for me.

New Member
1 0 0

Disabling Ajax loading was the fix, thanks Forrest_Zhang. 

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