Shopify Chat vs WhatsApp Chat ?

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Tourist
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We have enabled the Shopify Chat app.

Recently, we came across the WhatsApp Chat + Abandoned Cart from SuperLemon Apps.

 

I can see the big attractiveness of WhatsApp Chat... messages go straight to WhatsApp on the customer's phone.

On the other hand, I also see an attractiveness to Shopify's Chat: It has the "Shopify Ping" app for a mobile phone (store employees install this app).  It also has integration with Shopify's Kit, which I am sure will get better with time.

 

Yet I still see a huge attractiveness with the WhatsApp Chat application for the store.

Anybody got recommendations for either one?  Pros and Cons? 

I don't want to setup two chat buttons on the website... that doesn't make much sense.

 

Thanks for the advice!

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