Shopify Contact form SUBJECT LINE text : How to change?

paul-
Excursionist
51 0 12

All my emails coming from the contact form have the subject 'New customer message'. How do I change this text to something better?

Hank
Shopify Staff
Shopify Staff
1094 128 172

Hi, @paul-,

Hank here from Shopify.

Thank you for posting your question, I was able to speak with our technical team about this to get you the correct information to answer this for you.

Currently, it is not possible to edit the subject that you would receive from when a customer emails you using the contact form option. I have checked to see if there is a way for this to be edited, but it is not currently possible via the theme or technical side of the platform.

What I have done for you though is I have logged this as direct feedback to our developers, as this is how the platform gets improved, with suggestions from store owners like yourself!

While I know this is not the response you were looking for, know that I have logged this now, with the hope that it does become a feature on the platform in the future.

Do let me know if you have any other questions.

All the best,

Hank

Hank | Social Care @ Shopify 
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El_Bouck
New Member
1 0 5

That would be really helpful!

 

Changing the subject line when replying to the customer's emails is a waste of time and prevents auto-replies.

OriZohar
Tourist
4 0 10

I agree! This would be helpful to be able to change the format so that we can reply directly to these messages.

TeamMoto
New Member
1 0 2

Any updates on fixing this issue. It would be really nice to be able to just reply direct to the customer. 

AndyFine
New Member
2 0 1

Has this been resolved? Seems like it should be an easy enhancement for the Shopify team to add

lou1800
New Member
1 0 2

We really need this feature, any updates?  all emails come from my store name, is there a way I can see the sender's email instead of  mailer@shopify.com . .  30$ /month plus paying for  third party apps and we don't have these basic features it's kind of expensive. Please advise.

 

thanks.

Adding to the voices asking for this. Really annoying to have to manually change the subject line when responding.

jameshall_s
Tourist
4 0 1

Hi Hank,

Can you confirm whether this is supported yet?

Thank you

Hank
Shopify Staff
Shopify Staff
1094 128 172

Thank you all for reaching out in response to this thread.

What I have done is gathered the feedback of every comment, but as it stands there is still no confirmation or timeframe that this may be implemented to the platform.

I will share a link to both the Shopify Changelog and our announcements page as this is where every new addition that gets added to the Shopify platform is announced.

Thank you again for all of your feedback and for wanting to help build such a useful tool for our Merchants, it is very much appreciated.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog