Shopify DNS + Zoho Mail Configuration

[Warsaw32]

Hi all,

Does anyone know how to properly configure SPF and DKIM between Shopify and Zoho?

For SPF, I tried adding this TXT record to the DNS setting:

@ | v=spf1 mx include:shopify.com include:zoho.com.au ~all

For DKIM, I added another TXT record:

<zoho_selector>._domainkey.<domain_name_here> | v=DKIM1 k=rsa p=<public_key_here>

*Note for clarification: items in "<" and ">" like <sample_text> are placeholders for this post and not the ones that are actually in the DNS record.

I followed the wait time but am still not able to verify it in Zoho.

Thanks

[ronzorini · Accepted solution]

I also started using Zoho Email with Shopify. I finally got it working correctly. Here's what my DNS TXT record looks like (I'm in the U.S.):

@          TXT          10m       v=spf1 include:zoho.com include:shops.shopify.com ~all

I needed to add MailChimp TXT as well, so it ended up looking like this:

@          TXT          10m     v=spf1 include:zoho.com include:servers.mcsv.net include:shops.shopify.com ~all

A few important notes:

--Shopify states that you shouldn't use DKIM with Shopify. It should be deleted in your Zoho Control Panel as well as DNS:

https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-business-settings#customer-e...

--You can't have multiple TXT records in your DNS. You must combine everything together in one line:

https://www.socketlabs.com/blog/best-practices-sender-policy-framework-spf/

--To test your settings, send an email to check-auth@verifier.port25.com You can also check out these websites:

https://stopemailfraud.proofpoint.com/spf/

https://www.kitterman.com/spf/validate.html

https://mxtoolbox.com/

[Warsaw32]

Hi ronzorini,

Thanks for that. I updated my SPF record to:

v=spf1 include:zoho.com.au include:shops.shopify.com ~all

I then tested the email using check-auth@verifier.port25.com, which tells me that everything, including SPF, passed though I am still unable to verify it in the Zoho control panel. Were you able to verify your SPF settings in Zoho?

[ronzorini]

Yes, it took overnight, but in the Zoho Control Panel > Mail Administration > Email Authentication > SPF > SPF Status For Domains, the message finally changed to "SPF Verification completed successfully for your domain(s)"

Just to repeat, in the Zoho Control Panel > Mail Administration > Email Authentication > DKIM, the circle indicator should be grey ("DKIM Disabled for Domain").

To test your email:

--Go to your Shopify account > Customers > Add customer. Add one of your non-account emails (or a family member's email) to the customer list, click on the account name, click on the email address, and send off a "Contact customer" email. Be sure to click on the "Send bbc to: (your account email) as well.

--Also, go to your Shopify account > Online Store > Notifications > Recipients, scroll to the bottom and "Send test notification"