Shopify Email Blocked

eastandlocal
New Member
1 0 0

Hello, 

I am trying to set up shopify email for my store and it is telling me that email is blocked for my store in a red banner on top. I have met all the requirements listed on the help section. I have a paid account with payment information, and I have an online sales channel. Please see the language below. 

 

Shopify Email is blocked for your store

You will not be able to send campaigns to your subscriber list. Contact support to troubleshoot.

 

Thanks,

Diana

 

 

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Ted
Shopify Staff
Shopify Staff
1209 107 129

Hi @eastandlocal,

Ted here from Shopify, thanks for letting us know and for sharing the error message.

This is a known technical limitation that's occurring for a few accounts on Shopify. It's possible to fix, however, our support will need to assist you further. When you have a moment, please contact either our live chat, email or callback support here (Support > Contact Support in the main menu) so we can authenticate your account and take a closer look. 

How are you finding the platform so far? 

Please let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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