Hello, we have been trying to set up our Facebook Shop through Shopify. We use Dominican Peso as our currency and it's supported by Facebook Shop, we can even create products in FB using DOP but we are getting this error in Shopify:
"Your store’s currency isn’t supported by Facebook
We’re working to expand the list of currencies supported by Facebook. Until then, change your store’s currency to sell on Facebook."
We would like to set up our Facebook Shop and tag products in our Instagram posts in DOP, as it stands right now we would have to double up on creating our 1000+ products in Facebook too or change our currency which is not possible.
Our store meets all the requirements to use these features but we are limited by currency support.
Is Shopify working on expanding these or is there a work around to this issue?
I'm Ann, from the team here at Shopify :)
At this time, there are limitations on which currencies can be used with our Facebook store and Instagram shopping integrations. You are right, the Dominican Peso isn't a part of the list of available currencies. You can see the detailed list on this page in our Shopify Manual.
The workarounds for this are as you've stated, you can either change your store's currency to one that is approved by our integration, or you can create a Facebook store outside of the Shopify platform. I'm afraid there wouldn't be any other workaround you can try.
That said, I will definitely pass this information along to our developers. Feedback like this is crucial to making sure that our Shopify platform can cater to people all over the world. I will open up a feature request with your store URL so if our team of developers have any more questions, they can reach out to you directly.
I hope this helps! If you have any more questions or concerns feel free to reach out to us on this thread :)
Have a great one,
I definitely see what you mean! I have gone ahead and let our team of developers know about this :)
If there's anything else I can help with, just let me know.
Have a great one,