Hi Nick, just a quick question.
We already have EIN, Business Registration & Banking Information under the Business Address, and wondering why the Proof of Address, such as utility bill/leasing agreement, is needed at the same time? As we support the customer service through email or messenger apps, we don't really have a local phone number or a utility bill as the building is a co-sharing office. It would be nice, is there any way this can be waived or be replaced with a different piece of information?
It won't be able to waived or for different documentation to be used. In terms of why they are needed and at the same time is explained in the Shopify Payments Terms of Service here in section B.3.
In some countries a bank statement can also work, but not all. Can you try using a bank statement to see if that gets accepted.
If that doesn't work, it could be worth reaching out to our support team directly to explore this further with the relevant team. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.