Nick here from Shopify.
Good question. If you could share what government ID you do have and the appropriate team can look into it and advise you from there/let you know if anything else is needed.
If you could share as much of the following it would be hugely beneficial to help you in this instance:
You can also see the Shopify help guide here which shows the countries Shopify Payments is available in and what's necessary for each country.
All the best, Nick
Hi @Nick ,
I recently activated my shopify payments and after one day Shopify is asking for Photo ID and Utility Bill verification. According to your reply it seems I have to submit a bill related to my organisation but Shopify has expressed they want a document that shows the individual’s address. Also What type of utility bill will work Mobile or Water or Electricity? Looking Forward.
In this instance, it would be any utility bill you have but it must be the same address associated with your Shopify Payments set up. So they must match in this case. It wouldn't matter if it's a personal or business utility bill, but it must be the same address. It can be any of the types you mentioned below or an internet bill also, anything along those lines would work as long as it is the same address and your name.
Company bills should also work. When you say documents, can you elaborate a little, please? If it is something you created it might not suffice, it would be best to have a bill of any kind which was sent to you by a third party. But it must be the same address as your Shopify Payments, that part is vital.
I'm in the same situation. I registered a limited company in the UK with an agency providing me an address. Now Shopify is asking for a utility bill or ID that shows the shop address. How am I supposed to proof the address? I gave them my registration bill, my certificate, everything basically. They didn't accept so what am I supposed to do? I want to operate under this address and not my home address in Germany.
I just want to confirm what you are saying/asking to make sure I understand. You have registered a company in the UK, but are not operating from there in any way? You are operating the business from Germany in terms of warehouse, distribution, office etc. Usually, the documents requested are to prove an operational address such as a utility bill, lease agreement or insurance document to show it is not just a forwarding address. To be eligible for Shopify Payments you must be registered and operating from the same country. Something to remember is that Germany is on the list of approved countries for Shopify Payments also.