Shopify Keeps Refreshing

Highlighted
New Member
1 0 0

Hey if anyone could help me, I would greatly appreciate it.

I am on Safari and was on my Shopify dashboard. I clicked the Instagram tab at the bottom in hopes of connecting my business instagram to my site but instead my dashboard keeps refreshing now and I can't get it to stop and don't know how to fix it. I tried to open Shopify on Google Chrome and it works perfectly fine which means that the issue is only on Safari.

I know that obviously, going forward, I could just use Google Chrome for my shopify uses but I really prefer Safari. I'm not sure if there's a way to "clear" data from a site on Safari if that makes sense but any suggestions help.

Thank you! 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
895 76 101

Hi @allhailvale,

Ted here from Shopify, thanks for reaching out to us!

We would normally recommend using Chrome as it's a browser that's updated often and is most compatible when using Apps (such as Oberlo for example). With that in mind, if you would prefer to use Safari then I'd recommend clearing the cache on your browser. We've created a great tutorial here on how to do so. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes