Shopify POS auto-fulfilled our orders, how do we unfulfill them?

cmscss
Shopify Partner
176 2 186

We've found a preference that was auto-fulfilling orders made via Shopify POS so have turned it off.

But now all our sales are now showing as fullfilled which is incredibly confusing.

How do we unfulfill them?

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Trevor
Community Moderator
Community Moderator
2543 327 518

Hey, there!

Peter here from Shopify Support!

Sadly, I have to be the bearer of bad news! Currently, there's no "bulk" way to unfulfill orders that have been marked as fulfilled. To unfulfill the orders that your POS marked as fulfilled will require you to open each order individually and select "Cancel Fulfillment" found in the "More" drop-down menu. I've provided a few screenshots below on these steps in case you need them.  

1. Open up your Orders section.

2. Open the order you wish to unfulfill.  

3. Select the "More" option (found next to "add tracking.")

4. Select "Cancel Fulfillment."

That should do it! If there's anything else I can help with please don't hesitate to reply back and I'll happily help out!

All the best, 

Peter
Shopify Support

 

Trevor | Community Moderator @ Shopify 
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Lisa567
New Member
1 0 1

Why does it mark the orders as fulfilled in my orders if I have the POS auto-fulfill turned off in the app when I don't have the items in stock?

Jewelcam
Explorer
48 0 15

How do you turn off auto fulfillment in POS?

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