Shopify Payment

[Artist1818]

Hi, I've my shop set up and running since July 2020, why Shopify is asking me for Photo ID now in order to continue using it? 

[Miles]

Hi, @Artist1818!

I'm Miles from the Social Care team at Shopify. Thanks for reaching out around the review process for Shopify Payments.

We do standard reviews on businesses using Shopify Payments as part of our regular compliance checks. This does not mean you've done anything wrong, as it is a standard process. You can learn more about the review process in Section 3 of our Shopify Payments Terms here: https://bit.ly/3pu3Elt.

If you need further assistance, I recommend reaching out to our live support team: https://bit.ly/3cJkx8V. If you have any other general questions around the review process, please let me know.

[Artist1818]

I still don't understand why I need to provide ID after 7 months and why was I not been asked to provide one before signing up? And when is the due date.

[Miles · Accepted solution]

Hi, @Artist1818,

The review process does not follow a set timeline. We're not able to provide account specific information via our forums, so if you need to learn more about the date your ID needs to be submitted, I suggest contacting our live support team with the link I included above.

Thanks!