Shopify Payments account is on hold

New Member
1 0 0

Hello if anyone can help me please with my account ?
there is problem with it. it tells (Shopify Payments account is on hold)
and I cant let the customers visit my store 
thank you

Shopify Staff
Shopify Staff
464 66 85

Hi, @RafiShaoka,

Hank here from Shopify. 

It sounds like you may have a standard review from the accounts team occurring within your store.

The great news is that while they conduct this review, it will not affect your store, and your customers ability to purchase from it.

Did you receive an email from the accounts team, or a notification within your admin? If you did, the best thing to do is reply or upload the required information directly to the team to resolve this matter for you.

If you have any other notification can you send me a screenshot of this, or have not heard from the team, let me know and I'll gladly assist you further!

All the best,


Hank | Social Care @ Shopify 
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157 3 17

Hello there,

So sorry to hear about your your problem. It'll be good if you could provide some more information, some screenshots for example. 

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.