I have received the following message yesterday on Shopify Merchant Home Page:
"Your payouts from Shopify Payments are on hold | Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold"
The other message follows:
"The photo ID you uploaded was not valid. To continue using Shopify Payments, resubmit your photo ID by tomorrow at 8:00pm AEST in order to verify your identity."
I have tried uploading my License & Passport Copies several times - but it keeps saying the Photo ID is not Valid. I am based in Australia where the Last Name is used before the First Name in all ID's - Apart from that i cannot think any reason why this would happen.
I finally got to support and I have emailed the photo id documents to them as well - but no response - I am concerned that I have been only given till tomorrow (Saturday being a non working day) to upload the photo ID (which i cannot do succesfully) to continue using shopify payments - i am fearing that my customers will not be able to transact after tomorrow - this message just popped out of the blue - we have been using shopify for over 6 months without any issue.
Any advice or help will really appreciated to resolve this issue before tomorrow's deadline