Shopify Photo Problem (Using Oberlo)

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New Member
1 0 3

Hello Shopify community, I am having an issue and was wondering if anyone else here is having this issue or knows how to solve it.

 

I connected my Shopify account to Oberlo, where I found the products I wanted to sell and imported them to my Shopify store. After doing so I realized a large number of products are missing photos. In total, I have about 30-50 products missing photos (out of the 250 or so I imported to shopify).

 

Is there an easy fix to restore the missing photos? I would ideally not like to spend hours finding, saving, and uploading the photos of every variant of every product that's having this problem.

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Shopify Staff
Shopify Staff
589 60 109

Hi @nglewis33 , 

Hyde here from Shopify. 

Sorry to hear you're having difficulty with the product import! If you were to provide me with a link to the store I could have a better look at it for you. 

When you are selecting products from Oberlo please remember to select the images you want to import before doing so, otherwise, it will just be the first image that gets imported to your store. Meanwhile, I just wanted to provide you with a bit of information to ensure you get off on the right footing: 

- How Oberlo Works

- Be sure to download Google’s Chrome Browser to your desktop. You can download this via Google here. You should also add the Chrome Extension for Oberlo to your browser from here.

- This video shows you both how to download the Oberlo app and install it, but it also reviews how to add a product via the Oberlo app in the same video which is always worth double-checking.

- I’ve made a video here on how to fulfill an order. When you see an order in your admin, you will need to first go to your Oberlo app and order it from the supplier. The video shows you how to do this. Once you fulfill the order, you then need to go back to your Shopify admin and click the ‘fulfilled’ button. This will send a notification to the customer saying that their order is on the way.

- Feel free to contact Oberlo via their email address hello@oberlo.com for any more information. They also have some helpful guides as shown here within the app if you would like to have a look at them:


14_54-xpsag-cxtoj

 

 

- In regard to shipping, here’s an informative Shopify Blog called Everything You Need to Know About ePacket Shipping: ePacket Delivery Explained – Shopify that’s also certainly worth checking out too.

I hope that helps. Look forward to hearing from you. 

All the best, Hyde.




Hyde | Social Care @ Shopify 
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New Member
1 0 5

The same problem happens for me. I can't import a product with pictures even though I chose. How can I fix it? Thanks.

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New Member
1 0 4

Also have the same problem. When I push to the store the photo's are missing. 

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New Member
1 0 3
I am having same problem and i is not solving even if i selete all images in the oberlo and is showing no photos in shopify store. What to do sir?
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New Member
1 0 2

I am having the same problem, in Oberlo I make sure to select the images that I would like to import, but only the first one ends up actually being imported. What should I do?

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Tourist
3 0 1

Yeah, same problem here. No matter what I do, Oberlo always import just the first picture.

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Excursionist
17 0 3

should everybody provide links to their stores ? do we get money back ? ooh right that junk Oberlo is free 

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New Member
1 0 0

I'm having the same issue!

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New Member
1 0 1

I have the same Problem, and it makes me feel annoying. When I added my first second products, I was really impressed about how easy it works. I mean Shopify offers the free trial of 14 days, after then you can make your decision if you wanna go ahead or not. However, I think with all these problems you might need more than 14 Days until you can selling products online. The main problem is now with Oberlo. Since 2 - 3 Days, I have the same problem like the other shop owners and please don't keep me wrong but I have installed Google Chrome etc and before it works perfect. But somehow, Oberlo does not import the pictures. What I doing at the moment is, that I use a snipping tool to capture each Item, you probably imagine how long it takes to a) overwrite all


@Hyde wrote:

Hi @nglewis33 , 

Hyde here from Shopify. 

Sorry to hear you're having difficulty with the product import! If you were to provide me with a link to the store I could have a better look at it for you. 

When you are selecting products from Oberlo please remember to select the images you want to import before doing so, otherwise, it will just be the first image that gets imported to your store. Meanwhile, I just wanted to provide you with a bit of information to ensure you get off on the right footing: 

- How Oberlo Works

- Be sure to download Google’s Chrome Browser to your desktop. You can download this via Google here. You should also add the Chrome Extension for Oberlo to your browser from here.

- This video shows you both how to download the Oberlo app and install it, but it also reviews how to add a product via the Oberlo app in the same video which is always worth double-checking.

- I’ve made a video here on how to fulfill an order. When you see an order in your admin, you will need to first go to your Oberlo app and order it from the supplier. The video shows you how to do this. Once you fulfill the order, you then need to go back to your Shopify admin and click the ‘fulfilled’ button. This will send a notification to the customer saying that their order is on the way.

- Feel free to contact Oberlo via their email address hello@oberlo.com for any more information. They also have some helpful guides as shown here within the app if you would like to have a look at them:


14_54-xpsag-cxtoj

 

 

- In regard to shipping, here’s an informative Shopify Blog called Everything You Need to Know About ePacket Shipping: ePacket Delivery Explained – Shopify that’s also certainly worth checking out too.

I hope that helps. Look forward to hearing from you. 

All the best, Hyde.






descriptions, b) to capture all product pictures, c) design the description field. d) insert all pictures for each item. So for example if I am planning to adjust more then 100 products, it would takes me easily a month, one of the main reason is that with the pictures. In another post thread I read that some of you guys has replied to an similar issue, and you said everything looks good to you, the problem was due to a internet connections and that's why it took a bit longer until Oberlo import the pictures to shopy. I was hoping that it is true, but that's not. I have check this yesterday and today on my shop and I have still the same problem. How can we fix this problem?