I have a question regarding reviews on products.
At first we used the Shopify Review App. We then decided to delete the App and we were cautious on deleting every code, regarding the Review App.
We are now using Fera Product Reviews, but somehow the Star Rating on the product overview site is still from the old Shopify Review App. We have included the Fera App underneath the product description, but on some parts of the Online Shop there are still star ratings from the old App.
How can I delete those ratings and implement the new ratings from the
Julie here from Shopify Support.
When apps are still appearing on your website after they uninstalled, this is usually due to some lingering code in your theme.
However, since you mentioned that you had deleted all of the code from the Product Reviews app, I'd love to have our Technical team take a look to see what's going on. In order for them to do so, you'll just need to contact Shopify Support directly. The Support team will be able to authenticate your account and proceed with next steps.
I hope this helps!