My product reviews will not import.
It says that the CSV is invalid.
These reviews were just exported from shopify.
I have tested with the shopify example CSV and changed the handle to be a valid product and this also throws the same error.
Does anyone else have this problem?
Solved! Go to the solution
Hey there, @CyriusMedia!
Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you're having trouble with your Product Reviews CSV file, but I'd be happy to see how I can be of assistance today.
I've gone ahead and sent you an email to the email address associated to your Community Forums account. If this is the same email address you use for your Shopify store, you'll just need to reply to is and provide me with the information I requested in your response. If you use a separate email address for your store, you can simply CC the correct email address and respond through there. Feel free to attach your CSV file to the email as well, so I can try testing it out on my end as this will help me troubleshoot the issue you're experiencing.
Looking forward to hearing from you soon.
How exactly did you change the product info to get it to work? Been going round and round for hours. I'm just trying some test spreadsheets for now (edited from the template) before I spend hours copying and pasting out all of my Etsy reviews.
Also, do you NEED to fill in the 'email', 'location', 'reply', 'replied-at' and the specific time created? (I have tried filling these in and it doesn't make a difference - I just won't get that data from Etsy, so wondered if it could be left blank.
Would reaaally appreciate your help!!
I changed the product handles of every product by placing a suffix.
I did the same for all the reviews.
All the other data i left the same since this data was not messing up my imports.
The issue i was having is that deleting the reviews and importing again was not actually deleting them so i was getting duplicate/old reviews that were messing with the new reviews that i was importing. Changing handles fixed this because the reviews were linking to the products with their handles. So basically it treated every product as a new product and every review as a new review allowing me to import them
Is this similar to the issue you are having?
Yes its all sorted.
As for your review section:
1) what part did you want full width?
2) Creating a seperate review page is hard since reviews are linked to a product. You will need to speak to a developer or find an app that does this
3) you can choose to hide the write a review button depending if the user is logged in. This may solve your issue. This will require some coding.