Shopify Risk Team - So Difficult to get a real answer

New Member
1 0 0

Hi there, 

 

I am new to the boards, but a long time shopify store user/owner.  I have recently expanded the business and opened a new store only to be COMPLETELY LOCKED OUT multiple times with no explanation.  The support just tells me to try another card when selecting a plan, I do so, and instantly I am kicked out of my store.  

I have no idea what to do at this point as we've spent hours setting up the store just to be kicked out.  No response from their e-mail team, nothing.  I'd just like to get this resolved.

Any input on how to get in touch with an actual person at their risk team would be great.

Thanks!

0 Likes