What is going on with Shopify? I have waiting all day to get my store back online. My store was hacked and I can't anyone online. I have chatted with several people from Shopify and my issue still is not resolved and they keep telling me to email support. Have not heard back from anyone by email? What is going on?
Nick here from Shopify.
You mentioned about reaching out to our support team already. If you have already reached out and it has been passed to our specialist team the best thing to do is to keep to that email/await an update. It would already be in the hands of the correct team and the quickest way for you to know more about this. If you have not had a ticket created let me know and we can get the process started. I want to also assure you that Shopify was not hacked in any way so there is nothing to worry about in that sense.