Shopify Store Closures

theadventurenx
Tourist
4 0 1

 

Ok. As I understand it, Shopify will now hold data for 90 days upon store closure. Is that correct? 

Does this include the actual custom theme? Can we come back to Shopify say a year later and access the same theme?

If not. Is there a way from the dashboard to save the theme file for a later re-upload?

Please advise. 

Thanks very much.

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Bo
Shopify Staff
Shopify Staff
1704 181 503

Hey there, @theadventurenx 

 

Bo here from Shopify Support! 

 

That is a great question. It is true that Shopify preserves all of your data for up to 90-days, after this time the data is no longer maintained - this would include any themes and code changes made to said themes. We cannot guarantee the upkeep of any data after 90-days. However, you can download your theme file to your desktop for future use. 

 

The theme is sent in a .zip file to the email that is associated with your staff account. You can read more about this process here

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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theadventurenx
Tourist
4 0 1
Thank you for the verification. I did manage to find that download
feature.
Appreciate your help.